Pointe Hilton Tapatio Cliffs Resort Cendyn ePlanner

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The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Catering/Event Manager if you need the use of a phone for your program.

House Phones

These are for resort in-house use only.  There are complimentary house phones in each meeting room.

Unrestricted Lines

These lines offer resort wide calling in addition to the ability to dial off property.  Dial 9 for an outside line.  An unrestricted line does not allow for in bound calls to be made directly to the line, all incoming calls are transferred to the phone from the main switchboard by the resort operator.  The price is $175.00 + tax one time installation charge.  Local and long distance calls are billed separately.

DID Lines

These lines offer resort wide calling, dialing off property (dial 9 for outside line) and direct inward dialing to telephone without going through the resort operator.  The price is $225.00 + tax one time installation charge
Speaker phones are available and require an unrestricted or DID line. Price is $25.00 + tax per day.

Internet Access

Internet Access in the meeting space is arranged through our AV provider, PSAV. Please contact your Catering/Event Manager for additional information.

Guest Room Phones

All guest rooms have two-line phones, equipped with a PC modem/fax jack.  Additional telephones can be installed in guestrooms as well.

Charges For Calls From A Guest Room

Emergency Dial 4 + 911:  No Charge
Room to Room Dial Room Number: No Charge
Local calls Dial 9 + Number: $1.00 access fee per call plus $.10 per minute after 60 minutes.                                                                                                                                      
Long distance Dial 9 + 1 + Number:  $1.00 access fee per all plus AT&T Operator assisted rate.
International Dial 9 + 011 + CC + CC + Number: AT&T operator assisted rate.
800/888 Toll Free Dial 9 + 1 + Number: No charge under 60 minutes. $.10 per minute after 60 minutes.
Credit Card Calls: No charge under 60 minutes. $.10 per minute after 60 minutes.
Tax is added to all phone charges.

Direct Assistance

Local Number Dial 9 + 411:                    $1.00 access charge.
Long Distance Dial 9 + 1 + Number         $1.00 access charge.
Calls Billed to:
AT&T O+, Calling Card,                  Line access charge 
Collect & Third Party                  $1.50 for first 60 min.
AT&T Operator &                  $.10 per min. after 60 min.
Other common carries
Local, Long Distance and International Calls will be billed to your account only when the call is answered.
Applicable Taxes will be added.  Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call.  Hilton subscribes to AT&T Long Distance and Operator Services.  Quest is our local carrier.  You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Voice Communications

Availability of 300 Direct in Dial (DID) Lines installed to your specifications for local, national, or international dialing, either in public spaces or rooms and suites.  Choices include the following:
Data Communications
Video Teleconferencing 

Data Communications

(less than 56kb)
All RJ11 receptacles are capable of handling fax/Modems 

Video Teleconferencing

We have video conferencing equipment and a dedicated B84kb line that can be installed in all public space rooms.

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Pointe Hilton Tapatio Cliffs Resort | 11111 North 7th Street, Phoenix, Arizona 85020